Shipping & Delivery Policy
Last Updated: March 22, 2026
This Shipping & Delivery Policy forms part of our Terms of Service and should be read in conjunction with our Privacy Policy and Terms of Service.
At Dynamic Healing, we strive to process and ship orders promptly and efficiently. Please review the following information to understand our shipping procedures, timelines, and associated costs.
1. Order Processing Time
Orders are typically processed within [1–3 business days] of receipt. Business days are Monday through Friday, excluding weekends and public holidays.
- Orders placed after [e.g., 2:00 PM EST] will be processed on the next business day.
- During peak periods (such as holidays or promotional events), processing times may be extended. In such cases, we will notify you via email if a significant delay is anticipated.
- Personalized, custom, or made-to-order items may require additional production time of up to [e.g., 5–7 business days].
2. Shipping Methods and Delivery Times
We ship within [e.g., the United States (including Alaska and Hawaii)] and to select international destinations. Delivery times are estimates provided by our carriers and are not guaranteed. Actual delivery may vary due to carrier performance, weather, customs processing (for international orders), or other unforeseen circumstances.
Domestic Shipping (United States):
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | [e.g., 5–7 business days] | [e.g., $6.99 or FREE on orders over $75] |
| Express Shipping | [e.g., 2–4 business days] | [e.g., $14.99] |
| Overnight / Priority | [e.g., 1–2 business days] | [e.g., $29.99] |
International Shipping:
- Available to [list countries or regions, e.g., Canada, EU countries, Australia].
- Estimated delivery: [e.g., 7–21 business days] depending on destination and customs clearance.
- Additional fees such as duties, taxes, and brokerage charges may apply and are the responsibility of the recipient. These are not included in the shipping cost displayed at checkout.
We currently ship via [e.g., USPS, UPS, FedEx, or DHL]. Tracking information will be provided via email once your order has shipped.
3. Shipping Costs and Free Shipping
Shipping costs are calculated at checkout based on the weight, dimensions, destination, and selected shipping method.
- [Free standard shipping is offered on all domestic orders over $[X.XX].]
- Shipping fees are non-refundable unless the order is canceled before shipment or returned in accordance with our Return Policy.
4. Shipping Address and Verification
Please ensure your shipping address is accurate and complete at the time of checkout. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer.
If an order is returned to us due to an invalid or undeliverable address, you will be responsible for any additional shipping charges to re-ship the order.
5. Tracking and Delivery Issues
Once shipped, you will receive a tracking number by email. You may track your package using the carrier’s website or our order status page.
- If you experience any delivery issues (e.g., lost or damaged packages), please contact us within [e.g., 30 days] of the estimated delivery date.
- We will work with the carrier to investigate and resolve the matter.
6. Holiday and Peak Season Shipping
During major holidays and high-demand periods, we recommend placing orders early. We will post any adjusted cutoff dates and potential delays on our website or notify customers via email.
7. Changes or Cancellations
You may request to cancel or modify your order only if it has not yet been processed or shipped. Once shipped, changes are generally not possible.
8. Contact Us
For any questions regarding shipping or your order, please contact our customer support team at [insert email address] or [insert phone number]. We aim to respond within [e.g., 1–2 business days].
Thank you for choosing Dynamic Healing. We appreciate your understanding and patience as we deliver our products to support your wellness journey.