Return & Refund Policy

Return & Refund Policy

Last Updated: March 22, 2026

This Return & Refund Policy forms part of our Terms of Service and should be read together with our Shipping & Delivery Policy and Privacy Policy.

At Dynamic Healing, we are committed to customer satisfaction and the quality of our products. However, due to the nature of wellness, healing, and personal-care items, we maintain a structured return policy. Please read the following carefully before making a purchase.

1. Return Window

You may return most items within [30 days] of the original delivery date for a refund or exchange, provided the items meet the conditions outlined below.

  • The 30-day period begins on the date the package is delivered (as confirmed by the carrier’s tracking).
  • Personalized, custom-made, or made-to-order products are [not eligible for return] unless they arrive damaged or defective.
  • Opened or used supplements, essential oils, skincare products, incense, crystals, or any consumable/health-related items are [not eligible for return] for hygiene and safety reasons.

2. Eligibility for Returns

To be eligible for a return, the following conditions must be satisfied:

  • The item must be in its original, unopened condition (where applicable) and in the same packaging as received.
  • The item must be unused, undamaged, and free from wear, stains, or odors.
  • All original tags, labels, and accessories must still be attached.
  • Proof of purchase (order number or receipt) must be provided.

Items that do not meet these criteria will not be accepted for return and may be returned to the customer at their expense.

3. Non-Returnable Items

The following categories are not eligible for return or refund under any circumstances (except in cases of manufacturing defects or shipping damage):

  • Opened or partially used supplements, vitamins, herbs, or consumables
  • Skincare, cosmetics, essential oils, or topical products
  • Hygiene-sensitive items (e.g., underwear, massage oils, incense)
  • Personalized or engraved items
  • Digital downloads, e-books, or online courses
  • Clearance, sale, or promotional items (unless defective)

4. Defective or Damaged Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with clear photos of the issue. We will gladly arrange a replacement or full refund at no additional cost to you, including return shipping when applicable.

5. Return Process

  1. Contact our customer support at [insert email address] with your order number and reason for return.
  2. You will receive a Return Merchandise Authorization (RMA) number and return instructions.
  3. Ship the item(s) back to the address provided in the RMA instructions. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item or defective product).
  4. Once we receive and inspect the returned item, we will process your refund within [5–7 business days].

6. Refunds

  • Refunds will be issued to the original method of payment.
  • Original shipping costs are non-refundable.
  • If you used a promotional code or discount, the refund will reflect the actual amount paid.
  • Refunds typically appear on your statement within [5–10 business days] depending on your payment provider.

Exchanges are available only when the requested item is in stock. Otherwise, a refund will be issued.

7. Late or Missing Refunds

If you have not received a refund after 10 business days from the date we receive your return, please contact us at [insert email address]. Include your order number and tracking information for the return shipment.

8. International Returns

For international orders, the customer is responsible for all return shipping costs, duties, and taxes. We recommend using a trackable shipping service.

9. Changes to This Policy

Dynamic Healing reserves the right to update this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Return & Refund Policy, please contact us at: Email: [insert email address] Phone: [insert phone number, if available]

Thank you for shopping with Dynamic Healing. We value your trust and are dedicated to supporting your healing and wellness journey.